Last Updated: 01-Mar-2024

As per sub-section (5) of section 42 of the Electricity Act 2003, every distribution licensee shall, within six months from the appointed date or date of grant of licence, whichever is earlier, establish a forum for redressal of grievances of the consumers in accordance with the guidelines as may be specified by the State Commission.

In exercise of the power conferred on it by Section 181 read with Sub-Section (5) to (7) of Section 42 of the Electricity Act, 2003 (36 of 2003) and all other powers enabling it in this behalf, to provide for a system of redressal of consumer grievances, the Haryana Electricity Regulatory Commission, has made Regulations called  Guidelines for Establishment of Forum for Redressal of Grievances of the Consumers and (Electricity Ombudsman) Regulation, 2004View Document(150 Kb).

The Licensees have established following Consumer Grievances Redressal Forums (CGRF)

S.No. Licensee Name Address Area Covered
1 Uttar Haryana Bijli Vitran Nigam Limited (UHBVNL) Chairman, Consumer Grievenaces Redressal Forum (CGRF), Uttar Haryana Bijli Vitran Nigam, Flat nos. 519-522, 1st floor, Power Colony, Industrial Area, Phase-II, Panchkula-134113 (Haryana) North Zone of Haryana
2 Dakshin Haryana Bijli Vitran Nigam Limited (DHBVNL) Chairman, Forum For Redressal of Consumer Grievances, Dakshin Haryana Bijli Vitran Nigam, HETRI House, IDC Area, Sector-16, Mehreuli Road, Gurugram-122007 South Zone of Haryana

Any aggrieved electricity consumer, consumer association or legal heirs or authorised representatives (in case of death of a consumer) may file a complaint in the Forum for settlement of their grievances in case:-

(i)  there exists defect or deficiency in electricity service provided by the distribution licensee;

(ii)  an unfair or restrictive trade practice has been adopted by the distribution licensee in providing electricity services;

(iii)  the distribution licensee has charged a rate in excess of that fixed by the Commission, for supply of electricity and related services;

(iv)  the distribution licensee has recovered expenses, in excess of charges approved by the Commission, in providing any electric line or electric plant or electric meter;

(v)  the electricity services provided by the distribution licensee is unsafe or hazardous to public life and is in contravention to the provisions of any law in force;

except the complaint pertaining to-

(i)  Unauthorized use of electricity as defined under explanation to section 126 of the Electricity Act 2003;

(ii)  Offences and penalties as specified u/s 135 to 139 of the Electricity Act 2003;

(iii)  Accidents and inquiries as specified under section 161 of the Electricity Act 2003 unless prescribed by the state govt. by general/ special order.