Information to be published u/s 4(1)(b) of Right to Information Act, 2005 in regard to the office of the Electricity Ombudsman

1. The particulars of its organization, functions and duties
   The Electricity Ombudsman derives its functions and powers from the Regulation no. HERC/02/2004 (Guidelines for Establishment of Forum for Redressal of Grievances of the Consumers and Electricity Ombudsman Regulations, 2004)(150 Kb).
2. The powers and duties of its officers and employees
   An Electrical Engineer and other staff assist the Electricity Ombudsman in discharging its function and duties.
3. The procedure followed in the decision-making process including channels of supervision and accountability
   The procedures followed in the decision-making process are derived from Regulation no. HERC/02/2004 (Guidelines for Establishment of Forum for Redressal of Grievances of the Consumers and Electricity Ombudsman Regulations, 2004)(150 Kb).
4. The norms set by it for the discharge of its functions
   The norms under which the Electricity Ombudsman functions are specified in the Regulation no. HERC/02/2004(150 Kb).
5. The rules, regulations, instructions, manuals and records, held by it or under its control or used by its employees for discharging its function.
   The office of Electricity Ombudsman receives the appeals from the aggrieved parties and thereafter Electricity Ombudsman fixes the hearings for the appeals and pronounces the awards on the basis of the merits of the case. The awards pronounced by the Electricity Ombudsman are posted on the website.
6. A statement of the categories of documents that are held by it or under its control
   The awards pronounced by the Electricity Ombudsman are available on the website.
7. The particulars of any arrangements that exist for consultation with or representation by, the members of the public in relation to the formulation of its policy or implementation thereof
   After receiving the appeals the Electricity Ombudsman gives hearing to the parties concerned and there after passes the award.
8. A statement of the boards, counsels, committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice, and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public
   Not Applicable.
9. A directory of its officers and employees
   The Directory of its officers and employees working in the office of the Electricity Ombudsman is on the Website in Officers link under Contact Details of Ombudsman.
10. The monthly remuneration received by each of its officers and employees, including the system of compensation as provided in its regulations
    The pay scale of Electricity Ombudsman and Staff have been described in Regulation no. HERC/08/2004 (Terms & Conditions of service of Electricity Ombudsman and officer and the Staff of the office of Electricity Ombudsman)(124 Kb) and 1st Amendment, 2010(121 Kb) and 2nd Amendment, 2010(102 Kb).
11. The budget allocated to each of its agency, indicating the particulars of all plans, proposed expenditures and reports on disbursements made
    The expenses of office of the Electricity Ombudsman are borne by the Haryana Electricity Regulatory Commission.
12. The manner of execution of subsidy programmes, including the amounts allocated and the details of beneficiaries of such programmes
    Not Applicable
13. Particulars of recipients of concessions, permits or authorizations granted by it
    Not Applicable
14. Details in respect of the information, available to or held by it, reduced in an electronic form
    All the information about Electricity Ombudsman’s office is available on the Website.
15. The particulars of the facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use
    Anyone seeking information can visit the office of the Electricity Ombudsman at the address given under Contact Details of Ombudsman during working hours except holidays notified by the State Government.
16. The names, designations and other particulars of the Public Information Officers
    Click here for information regarding Public Information Officer (PIO).
17. Such other information as may be prescribed; and thereafter update these publications every year
    No information called for at this stage