As per sub-section (5) of section 42 of the Electricity Act 2003, every distribution licensee shall, within six months from the appointed date or date of grant of licence, whichever is earlier, establish a forum for redressal of grievances of the consumers in accordance with the guidelines as may be specified by the State Commission.

In exercise of the power conferred on it by Section 181 read with Sub-Section (5) to (7) of Section 42 of the Electricity Act, 2003 (36 of 2003) and all other powers enabling in this behalf, the Haryana Electricity Regulatory Commission, to provide for a system of redressal of consumer grievances, has made Regulations called Guidelines for Establishment of Forum for Redressal of Grievances of the Consumers and Electricity Ombudsman Regulation, 2004(150 Kb).

The Licensees has established following Consumer Grievances Redressal Forum (CGRF)

S.No.	Licensee Name	Address	Area Covered
1.	Uttar Haryana Bijli Vitran Nigam Limited (UHBVNL)	Chairperson, Consumer Grievances Redressal Forum, Uttar Haryana Bijli Vitran Nigam Limited Flat nos. 519-522, 1st floor, Power Colony, Industrial Area, Phase-II, Panchkula-134113 (Haryana)	North Zone of Haryana comprising of Circles Ambala, Kaithal, Jhajjar, Karnal, Kurukshetra, Panipat, Rohtak, Sonepat and YamunaNagar
2.	Dakshin Haryana Bijli Vitran Nigam Limited (DHBVNL)	Chairperson,Consumer Grievances Redressal Forum, Dakshin Haryana Bijli Vitran Nigam,DHBVN Complex, Sector-16, Mehrauli Road, Gurugram-122007	South Zone of Haryana comprising of Circles Hisar, Bhiwani, Gurgaon-1, Gurgaon-2, Narnaul, Palwal, Sirsa, Faridabad, Fatehabad, Rewari and Jind